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Basic Business Etiquette to Be Aware Of

Individuals often feel uncomfortable in business situations, as this is one topic most business schools overlook. They don’t cover proper business etiquette at times such as this, leaving a person wondering what they should say and how they should act. Until this changes, a person may wonder if they are presenting themselves properly in this setting. Fortunately, people can learn what is expected of them by doing their own research. Following are some common business situations and how one should act in each.

Business Calls

The telephone remains an essential communication tool and not simply for the ability to check emails and send texts. Speaking to someone over the phone remains the fastest, simplest and most personal way to connect with another person. However, a failure to use proper phone etiquette can have a negative impact on the outcome of the call.

Woman making a phone call and smilingRemain amiable and professional on all calls while following the rules of common courtesy. Never let a phone ring more than three times before answering to show the call is important to you. However, don’t pick up immediately either, as this can be disconcerting to the other person.

Smile when answering the phone, as this has a positive influence on your tone of voice. In addition, be sure to address the other party by name to show you value them as an individual. Talk slowly and clearly while keeping the phone approximately two inches away from the mouth to ensure you can be heard clearly and provide appropriate answers. Never use the phrase, “I don’t know”, as it’s best to reply that the matter needs to be looked into and a reply will be forthcoming. In the event the other party must be on hold, be sure to ask permission and check in regularly to let them know they haven’t been forgotten. That’s the key to business etiquette on the phone.

Business Emails

Emails today tend to be the preferred means of communication for many businesses. An email ensures all points are clearly stated in writing to avoid confusion. However, the use of email can also lead to issues that are often unforeseen.

First and foremost, make certain the subject line presents an accurate representation of the contents of the communication. Never leave this line blank or provide a generic description. Including a descriptive subject line increases the odds of the email being opened and read.

Laptop and email interfaceAlways include a salutation and a full signature. While the message is being delivered electronically, this does not mean any elements may be left out. The salutation serves as a greeting to the other person and the full signature ensures they know how to contact you in the event of a problem or if a question arises. There is no need for them to search for this information, as it is right in front of them. This will be appreciated by the recipient.

Refresh the reader’s memory regarding past communications. Don’t assume they have this information. By taking this simple step, you can avoid confusion and make certain the recipient doesn’t have to search through past communications to remember what has already been discussed.

Formal writing remains necessary in all business communications. A failure to use proper punctuation, for example, may lead the other part to believe you are lazy and careless. Nobody wants to leave others with this impression, so don’t become lenient in this area. Finally, proofread all communications before sending, as this step ensures the proper message is being delivered and the email is well crafted.

Business Letters

Business LetterTraditional business correspondence delivered via snail mail has become less popular today. However, there are times when a letter must be sent. As a result, every person in the business world must be aware of etiquette when crafting one of these documents.

First and foremost, every letter should have a purpose and this purpose needs to be clearly laid out in the communication. Remain on topic throughout the letter and ensure it is composed properly. Never make use of industry jargon either, as this may confuse the reader and lead to the intent of the letter being unclear.

Proofread the document and walk away. Take a break for a few hours and read it again to detect any readability issues, grammar issues, or misspellings. These are simply unacceptable in any formal communication also.

Finally, be sure to check the name and address on the envelope, as having internal information shared with the wrong person or business could be disastrous. Furthermore, this helps to ensure the right individual receives the letter and the message it conveys. Always take this step when postmarking the mail and again before sending to ensure no errors are present.

Meetings

One wrong move in a business meeting can be disastrous for a person’s career. It negatively reflects on their professionalism, regardless of whether they know they did anything wrong. To avoid a mistake of this type, always be aware of business meeting etiquette.

Hand shakeBe sure to use full names when introducing individuals. This information is of great help when two people try to connect at a later date. Having the other party’s last name makes it easier to locate the individual on professional networking sites such as LinkedIn.

Never fidget during a meeting and refrain from chewing gum or eating. Obviously, an exception to this is those times when a meal is being served. Otherwise, hold off on food and gum until a meal break is called.

Meetings take up a great deal of time. When participants ask numerous, lengthy questions or ask the same things again and again, it holds everyone up. Be sure to keep all questions short and to the point. When more clarification is needed, follow up with the individual at a later date via email or a private meeting.

Any time you are extending an invitation for a dinner meeting, be prepared to pay. The bill becomes the responsibility of the person who initiated the meeting, yet many seem unaware of this. Being aware of this prevents an awkward moment when the bill arrives.

Meals

Table perpared for dinnerAs mentioned above, a person who extends an invitation for a meal is expected to pay for this meal. However, this is only one of the many business meal etiquette rules one needs to remember. The key to a successful meal is to find a way to blend the social and personal aspects and many struggle with this. Following are some guidelines to help anyone navigate a meal of this type.

Be on time for the meal. While waiting for everyone to arrive, introduce yourself to any new faces and shake hands with them. Once this has been done, follow the lead of the host or hostess. They should always be the first to sit and place their napkin in their lap. Furthermore, follow their lead when ordering. Choose a meal that is similarly priced and don’t ask for any extras, such as appetizers or a dessert, unless they do.

The use of silverware during a business meal terrifies many, but it is part of a proper business etiquette. A good rule of thumb to remember is to use the silverware from the outer piece inward. For example, use the fork that is farthest left for the salad and the knife that is farthest right for the same. The knife and fork for use with dinner will be closest to the plate. Butter plates and knives are located above the forks while water and wine glasses are on the other side.

Stand to greet new arrivals, but never pull out a guest’s chair for them. This is not standard behavior for a business event. Don’t ask for detailed explanations of different dishes and cut food one or two bites at a time. Finally, avoid controversial topics and, if someone else brings them up, politely defer to the opinion of others. This helps to keep peace at the table.

Dress Etiquette

Appearance is of great importance in the business world. People often make judgments based on nothing more than how a person looks. Fortunately, a person can dress for success and influence the option of others.

Man in a suit, standing next to stairsKnow the dress code of the company and follow it. However, even if cutoff shorts and graphic tees are considered acceptable, the clothing should always be clean and fit properly. This includes the shoes which need to be neat and polished.

Reserve strong colognes and fragrances for after work occasions. If a scent is worn, ensure it is subtle. Allow others to remember you for your personality as opposed to the lingering smell you leave behind.

Accessories need to be wisely chosen, and this includes hosiery for women. Don’t wear any jewelry that makes noise when you move and avoid open toe shoes unless you have recently had a pedicure. Men need to make certain their facial hair is trimmed and tidy also.

 

A person may feel overwhelmed by the many rules and guidelines regarding business etiquette. Spend some time brushing up on this information before an event. If you are still concerned about behaving appropriately in different business settings, don’t hesitate to practice when out with friends or family. Explain what you are doing and why. Not only will this give you extra practice, they may also learn something new that will be of benefit to them. When this happens, everyone wins.

Business Dress Etiquette

As much as everyone tries not to make judgments based on appearances, the way a person looks plays a crucial role in their business success. In the business world, appearance is often conflated with performance, and those who don’t fit the norm aren’t always accepted. In the workplaces of today, where ‘casual Friday’ has extended to the entire week, it’s hard to understand business dress rules. Below are a few business dress etiquette rules to follow.

Understand What’s Acceptable for the Industry

Every office’s dress code is different, and to be successful, one must follow along. For instance, in a casual office, one may be allowed to wear shorts, but cutoff jeans may be forbidden. If the company has an explicitly stated business dress code, workers should follow it.

Wear Well-Fitting, Office-Appropriate Clothes

If a person’s clothes are too small or too big, they simply won’t look good. Ensuring proper fit applies to everything a person wears, including accessories, clothing, and shoes. Women should avoid excessively short hemlines, stiletto heels, deep necklines, and exposed undergarments. Men should make sure their ties, coat sleeves, and pants are of the proper length, and they should be sure to wear a belt to keep things where they should be. After all, in the business world, it’s better for one to be remembered for what they said rather than what they wore.

Avoid Strong Fragrances

Not only are strong fragrances distracting, they can cause asthmatic and allergic reactions in sensitive individuals. Anything that someone else can smell isn’t good. To determine whether a particular scent is too strong, one should ask a trusted friend or colleague for advice.

Wear Neat, Polished Shoes

Bosses and recruiters often say that the first thing they notice about a candidate or employee is their shoes. It’s important to keep them polished and in great shape, and women should avoid wearing excessively tall heels in the workplace.

Use Hosiery Wisely

While many women still prefer a bare-legged look, pantyhose have become stylish once more. They give the wearer a more polished, professional look. For men, it’s important not to show any skin when legs are crossed and pants lift up slightly. Prevent these problems by wearing socks of the correct length.

Get a Pedicure

One of the biggest distractions in the office occurs when women wear open-toed dress shoes without getting a pedicure. If one decides to show their toes, those toes should be well-groomed and clean.

Use Accessories Wisely

A person’s accessories are meant to add to their outfit, not overwhelm it. It’s very distracting when someone’s jewelry makes noise when they move, and other pieces, such as watches, should be understated.

Keep Facial Hair Groomed

Regardless of how much a man wants a full beard, it may not work in the office setting. Embarrassing situations could arise, e. g. when eating. Men should think of grooming their beards in the same way they would think of a haircut; not every look works for everyone. Start by determining one’s facial features and shape, and find others with facial hair and similar features. Finally, experiment with cuts and styles until an office-friendly choice is found.

If a man decides to grow a beard or mustache, he should do so over a long weekend or a vacation. That way, the growth will look intentional, rather than giving the impression that one simply hasn’t shaved. Facial hair should be kept neat and tidy for a professional appearance. Scissors are useful for trimming a mustache, while electric razors are great for trimmed, short beards.

Wear Richer Colors to Convey Confidence and Authority

Professionals should pay careful attention to their color choices; darker colors often make a stronger and more memorable impression than lighter hues. If one is giving a speech or presentation, they should ensure the colors they choose don’t blend in with the backdrop against which they are standing.  However, it’s important to be careful with brighter shades. When a person’s clothes are too flashy, they may distract other workers.

Other Dress Tips

Office workers should remember that a business dress code isn’t always synonymous with good style. Adding patterns and colors to one’s work wardrobe is an easy, fun way to exhibit one’s personality while retaining a professional look. Investing in staples such as reversible belts and wrinkle-free clothing can make dressing for work easy and effortless. No matter what one wears to work, it should be pressed, clean, conservative, and stain-free.

In Conclusion

Dressing for corporate success is not just about looking nice. The way a person dresses can have positive or negative effects on how a person is perceived in the professional setting. By following these tips, one can present a polished image that makes them look more credible.